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Information Technology Services

Information Technology Services

Information Technology Services (formerly named Earlham Computing Services) provides two distinct areas of service that are responsible for providing the College's main computing infrastructure: Administrative Computing Services and User Services. All are housed on the lower level of Lilly Library.

Administrative Services supports the College by providing day-to-day support of the administrative software tools used across campus and by operating and maintaining the central services (e.g., e-mail, Moodle, TheHeart: the campus portal). Some central services are managed by other members of Information Services. Made up of skilled programmers and Web developers, the staff provides solutions that enhance the common functions of the administrative software (SGHE Banner) as well as Web-based solutions designed to meet the needs of the community. Administrative Services also supports the central servers and systems.

User Services is responsible for providing support for all College-owned desktop equipment including computers, monitors, printers and scanners in the administrative offices, academic offices and public computing labs. The staff also plans and manages the campus network — wired, wireless and telephone. The staff puts together specifications for all new computer purchases, configures equipment upon arrival, installs College-supported software packages, troubleshoots hardware and software problems, repairs broken equipment, maintains computer labs, answers the Help Desk phone and responds to problems.

A wide variety of computing equipment enables Earlham students to incorporate technological skills into their liberal arts education:

  • Of Earlham's approximately 620 College-owned computers, 20 percent are Macintosh, 74 percent are Dell Windows-based PCs, and six percent run some variation of Unix. Both Macintosh and Windows-based computers are fully supported.

  • Computing Services directly manages six public computing labs with 107 Dell computers running Windows XP and 30 Macintosh computers running Mac OS X. One of these labs, located in the Computing Services area of Lilly Library, is open 24/7 during the school year, providing 20 Dell PCs and 10 Macintoshes.

  • Fourteen other discipline-specific and academic support campus labs are available to students as needed. These labs have a total of 99 computers: 46 run Windows 2000, 36 Macs run OS X, and 17 Dell PCs run Red Hat Linux.

Gigabit Ethernet switches are located in each building with high-speed fiber optic cables between buildings. All direct network connections in buildings, including the residential halls, are currently running at 100 MB.

Wireless networking service can be found in most of the academic buildings on campus and is available to students living in the College-owned houses that border the campus. The wireless network allows a student with a laptop to be connected to the network from College-owned houses, many classrooms, both libraries, Runyan Center, public computing labs, and from many outside areas surrounding campus houses and buildings. This provides students with the opportunity to pursue their research, stay in touch with family or just browse the Web in a variety of locations and settings on campus.

Students benefit from a variety of services provided through the servers, such as Web-based e-mail, a course management system, network storage space for personal files and Web pages, course and student organization mailing lists, access to the libraries' electronic resources, and the Earlham Web Site which provides the community with an up-to-date, comprehensive resource for living, working, studying and participating in governance at Earlham.


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