Information Services

Service Requests

All lab reservation requests need to be submitted through 25 Live.

1. HelpDesk Request Form - This form will submit issues to the Earlham Helpdesk
2. Mailing List Creation Form - Use this form to request a new email listserv.
3. Wireless Network Registration - This link will take you to the Network Registration tool.
4. Emergency Banner Support From - Use this form to request EMERGENCY support for Banner Issues.

ITS Wireless Connection Feedback Form

Please use this form to provide ITS information to help improve the wireless connectivity on campus.

Earlham Email — Zimbra and Z-light

Sign in to theHeart (portal)

For access to Self-Service, Moodle, Qualtrics, Alfresco, Lynda, New York Times and ePress.

Policies

Listed below are links to three key IS policies that all students should be familiar with. 

You will be expected to follow the guidelines set forth in these policies throughout your time at Earlham College.

Computing Resources Acceptable Use Policy

Discusses broad usage guidelines, responsibilities of both the College and the user, and contains information regarding security measures and policy enforcement.

Copyright Policy

Provides guidelines for the instructional use of copyright protected material.

Additional polices can be found at Computing Services Policies.

Educational Discounts

Faculty, staff, and students can purchase discounted hardware and software through a number of vendors.

Apple Computer Online Store

Follow the online instructions under the "Shopping for yourself?" category.

Creation Engine Academic Discount Software

Use the promotion code of "EARLHAM" to receive an additional 5% discount.

OnTheHub Academic Discount Software

Use your Earlham email.

Microsoft Discount Software

Students have accounts using your Earlham e-mail address. Select "Sign In" and "Forgot Password", to have your password sent to your Earlham e-mail address. Faculty and staff should contact Jennifer Houston to have an account created.

Tips and Tricks

Email quota increases can be given by going to ecquota.earlham.edu  and logging in with your Earlham user name and password. 

You are allowed to give yourself two 500mb quota increases. 

All emails from ITS informing of quota, email, or other issues/changes will always be signed with an ITS employees name and phone number. There are several phishing attempt emails circulating that look legitimate. 

Please take caution before following the request.

As always If you have any questions or need assistance please contact the ITS Help Desk at 765-973-2000 or by email at helpdesk@earlham.edu.

Kurzwell

Mac Users

Users must select the "Web Licensing Software" option when installing Kurzweil. This download is rather large; it requires a stable Internet connection and the devotion of time (typically less than 30 minutes).

Mac (Web License) download:  https://www.kurzweiledu.com/k3mac

Users must install the "Cepstral Voices" located in the downloaded "Extra" folder to utilize the Kurzweil voices.

Windows Users

Users must select the "Web Licensing Software" option when installing Kurzweil.  This download is rather large; it requires a stable Internet connection and the devotion of time (typically less than 30 minutes).

Windows (Web License) download:  http://www.kurzweiledu.com/k3win

Download the firefly iPad Application Here