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Help Desk Support



Help Desk

The Earlham College Help Desk, located in the basement of Lilly Library, is responsible for all Earlham-owned computers and peripherals. The Help Desk is open 8 am - 5 pm during the school year with reduced hours during summer and vacations.

Common Issues

Student Services

The Help Desk strives to assist current students with a variety of free technology-related services, including work on personal computers. The Help Desk aims to help students as much as possible, however some services are unsupported. Below is a non-exhaustive list of services the Help Desk supports and does not support.

Supported Services

  • Virus removal
  • Diagnose and repair connection issues
  • Answer general technical questions
  • General troubleshooting and diagnostics
  • Assist with driver updates

Unsupported Services

  • Hardware replacement
  • Operating system reinstalls/reformats
  • Hardware tasks that require opening the case of the computer
  • Warranty repair/service arrangement
  • Extensive data recovery
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