Macintosh Setup and Support Specialist
May 16, 2014
Earlham College is accepting applications for the position of Macintosh Setup and Support Specialist in Information Technology Services. This is a full-time, 12-month administrative faculty appointment. Salary is commensurate with experience, and includes a full benefit package.
The Macintosh Setup and Support Specialist reports to the Client Technology Services Manager and performs the administration of the desktop and mobile environment (focusing on, but not limited to Macintosh Systems) to include the administration of desktop management, patch evaluation and distribution, software packaging and distribution and day-to-day troubleshooting and repair of client technology issues.
Earlham College offers technical leadership and services to our customers with a focus on providing innovative solutions, delivering exceptional customer service, and creating a reliable infrastructure that demonstrates value to its students, faculty, staff and alumni.
Primary Duties & Responsibilities
- Provide the day-to-day troubleshooting and support of College-owned computing equipment including hardware, software and peripherals in a Macintosh and Windows environment.
- Perform the installation of computer hardware, software and peripherals.
- Participate in the work of Client Technology Services and Information Technology Services as needed.
- Configure, install, monitor and maintain office and public use hardware and software technologies, including patching systems and protecting against viruses/malware, and troubleshooting peripheral and mobile devices in a Macintosh and Windows environment.
- Responsible for managing, building and deploying group policies in an open LDAP environment, and leveraging Altiris and Deploy Studio for Apple to manage the computing environment.
- Responsible for the creation and maintenance of Macintosh images for all workstations, including labs, specialized workstations and office workstations for faculty and staff.
- As a member of the Earlham College faculty, participate in the work of the faculty: attending faculty meetings and, if nominated, serve on faculty committees.
- Provide primary support for hardware and software on, or connected to, College-owned computing equipment.
- Use request-tracking system to track the work being done.
- Keep end-users informed as to progress on requests.
- Assist in the installation, configuration and support of new Windows- and Macintosh-based hardware and software as needed.
- Installation, configuration and ongoing support of software applications such as: Parallels, Microsoft Office 2010 for Windows, Microsoft Office 2011 for Macintosh, and Adobe Products and course specific applications across the campus including labs, faculty and staff systems.
- Research for solutions utilizing Internet-based resources.
- Complete computer migrations and redeployments.
- Perform component level replacement and repair of computing equipment.
- Participate in providing coverage of the Help Desk.
- Utilize imaging technologies (Deploy Studio and/or Altiris) to develop and deploy standardized configurations, and to facilitate the transfer of user data between computers.
- Provide support for hardware and software on, or connected to, College-owned computing equipment.
Experience & Qualifications
- Minimum of 2 years of experience (within the last five years) in the installation, configuration and support of Macintosh-based computer hardware, software and peripherals is required.
- Experience in troubleshooting and resolving issues related to Macintosh-based operating systems is required.
- Experience in troubleshooting and resolving issues related to Windows-based operating systems is beneficial; experience in an open LDAP environment is preferred.
- Experience in working with remote desktop applications such as BOMGAR and Apple Remote Desktop, Altiris Deployment Server products, PC Transplant, Banner and Zimbra is preferred.
- Experience with workstation imaging and management software such as Altiris Deployment Server and Deploy Studio for Apple; security policy setup on lab and public workstations; software tweaks, registry edits and other updates to operating system software to increase workstation security, functionality and usability.
- Familiarity working with VMware or other virtualization products.
- Strong problem solving and analytical skills.
- Experience providing technical support in a higher education environment is preferred.
- Team oriented and well organized, able to manage their time well and be able to work and communicate with users at all levels of computer knowledge.
- Excellent people skills and a desire to provide exceptional customer service.
- A bachelor's degree in Computer Science or related field, or the equivalent combination of education and experience.
Please send a letter of interest, resume, and contact information for three references as a single electronic file to:
Human Resources Office
801 National Road West
Richmond, IN 47374-4095
Review of applications will begin immediately and will continue until the position is filled.
Earlham College continues to build a community that reflects the gender and racial diversity of the society at large, and, therefore, we are particularly interested in inviting and encouraging applications from African Americans, other ethnic minorities, and women. Earlham also is eager to solicit applications from members of the Religious Society of Friends (Quakers).