Desktop Systems Administrator
September 18, 2013
Earlham College is accepting applications for the position of Desktop Systems Administrator in Information Technology Services. This is a full-time, 12-month administrative faculty appointment. Salary is commensurate with experience, and includes a full-benefit package. This position reports to the Associate Director of Client Technology Services.
The Desktop Systems Administrator has the overall responsibility for the management of desktop, laptop and mobile computing devices located in offices, labs and public spaces throughout the college. Responsibilities include, but are not limited to, image creation and deployment, endpoint security, patch management, and application packaging and deployment. The Desktop Systems Administrator will also have a prominent role in the exploration and development of a virtual desktop environment.
Earlham College offers technical leadership and services to our customers with a focus on providing innovative solutions, delivering exceptional customer service, and creating a reliable infrastructure that demonstrates value to the students, faculty, staff and alumni of Earlham College.
Primary Duties & Responsibilities
- Configure, install, monitor and maintain office and public use hardware and software technologies. Including patching systems and protecting against viruses/malware; and troubleshooting peripheral and mobile devices in a Macintosh and Windows environment.
- Responsible for managing, building and deploying group policies in an open LDAP environment, utilizing Altiris and Deploy Studio for Apple.
- Responsible for the creation and maintenance of images for all workstations, including labs, specialized workstations and office workstations for faculty and staff.
- Tier 3 frontline PC/Mac user support and desktop assistance for Earlham College faculty, staff and students as well as advanced technology support and troubleshooting for research computer labs in a multiple building setting.
- Participate in the work of Client Technology Services and Information Technology Services as needed.
- As a member of the Earlham College faculty, participate in the work of the faculty: attending faculty meetings, and, if nominated, serve on faculty committees.
- Utilize imaging technologies (Altiris) to develop & deploy standardized configurations, and to facilitate the transfer of user data between computers.
- Provide support for hardware and software on, or connected to, college-owned computing equipment.
- Use request-tracking system to track the work being done.
- Keep end-users informed as to progress on requests.
- Installation, configuration and ongoing support of software applications such as: Microsoft Office 2010 for Windows, Microsoft Office 2011 for Macintosh, Adobe Products and course specific applications across the campus including labs, faculty and staff systems.
- Complete computer migrations and redeployments.
- Perform component level replacement and repair of computing equipment.
Experience & Qualifications
- Minimum of 2 years of experience (within the last five years) in the installation, configuration and support of Macintosh and Windows based computer hardware, software and peripherals are required. (In an Open LDAP environment preferred.)
- Fluent knowledge of and substantial trouble-shooting experience with Microsoft Operating Systems, Macintosh OS X and Windows Server 2003/2008. Including familiarity with Windows command-line to perform basic troubleshooting steps.
- Experience with workstation imaging & management software such as Altiris Deployment Server, and Deploy Studio for Apple; security policy setup on lab and public workstations; software tweaks, registry edits and other updates to operating system software to increase workstation security, functionality and usability.
- Experience with automated patching, imaging, software deployment and software packaging.
- Experience with IMAP, Open LDAP, Microsoft ActiveSync, Active Directory and group policies, data recovery tools, WINS, DHCP, DNS, PXE and TCP/IP.
- Familiarity working with VMware or other virtualization products.
- Aability to demonstrate strong problem solving and analytical skills.
- Well organized; able to manage their time well and be able to work and communicate with users at all levels of computer knowledge.
- Excellent people skills and a desire to provide exceptional customer service.
- A bachelor's degree in Computer Science or related field, or the equivalent combination of education and experience.
- Candidates with experience providing technical support in a higher education environment are preferred.
Please send a letter of application that addresses the various responsibilities of the position; resume; and the name, position title, email address and phone number of three professional references in a single PDF or MS Word file to:
Human Resources Office
801 National Road West
Richmond, Indiana 47374-4095
Review of applications will begin immediately and continue until the position is filled.
The preferred starting date is October 14, 2013, or sooner.
Earlham College continues to build a community that reflects the gender and racial diversity of the society at large, and, therefore, we are particularly interested in inviting and encouraging applications from African Americans, other ethnic minorities, and women. Earlham also is eager to solicit applications from members of the Religious Society of Friends (Quakers).